Privacy policy

Last updated: September 18, 2026

This Privacy Policy describes how La Buena Vida ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase from labuenavidaus.com, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, and other account credentials.
Shopping information, including products you view, place in your cart, purchase, or add to a wishlist.
Customer support information, including information you provide when communicating with us.

Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, device information, browser information, network connection information, IP address, and information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers that collect or process information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Payment processors that collect payment and billing information to process purchases and provide requested products or services.
Technology, analytics, email, SMS, RCS, and other service providers that help us operate, analyze, maintain, and improve our Services.

When you visit our Site, open or click emails or messages we send, or interact with our Services, we or service providers working with us may automatically collect certain information using technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

Providing Products and Services. We use personal information to process payments, fulfill orders, provide order and transaction notifications, manage customer accounts, arrange shipping, facilitate returns and exchanges, and provide other requested services.
Marketing and Communications. We may use personal information to send marketing and promotional communications by email, SMS, RCS, or other channels when you have provided any consent required by applicable law. We may also use information to personalize your experience with our Site and Services.
Security and Fraud Prevention. We may use personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity and to protect our customers, business, and Services.
Communicating with You. We use personal information to provide customer support, respond to requests, communicate regarding purchases and accounts, and improve our Services.

Cookies

Like many websites, we use Cookies to power and improve our Site and Services, remember preferences, perform analytics, understand customer interactions, and improve our products and Services.

Most browsers automatically accept Cookies by default, but you may choose to remove or reject Cookies through your browser controls. Blocking Cookies may affect certain features and functionality of our Site.

How We Disclose Personal Information

We do not sell, rent, or share your personal information - including your mobile opt-in and SMS or RCS consent data - with third parties for advertising purposes.

We may disclose personal information only when necessary to operate our business, provide the Services you request, fulfill orders, process payments, communicate with you, or comply with applicable legal obligations. These circumstances may include:

Vendors and service providers that perform necessary services on our behalf, including website hosting, payment processing, customer support, cloud storage, order fulfillment, shipping, email delivery, SMS messaging, and RCS messaging. These service providers may use personal information only as necessary to provide services on our behalf and not for their own advertising purposes.
Shopify and other technology providers that help us operate, maintain, secure, and provide our online store and Services. Information provided for these purposes may be used only as necessary to provide or support the Services and not for advertising purposes on our behalf.
Third parties when you specifically direct us or request that we disclose information to them, or when you otherwise provide consent to the disclosure.
Parties involved in a legitimate business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable privacy laws.
Government authorities, regulators, courts, or other parties when disclosure is necessary to comply with applicable law, respond to lawful requests, enforce our terms, or protect the rights, property, or safety of La Buena Vida, our customers, or others.

We do not sell, rent, or share SMS or RCS opt-in consent, mobile telephone numbers, or messaging consent information with third parties for their own marketing, promotional, or advertising purposes.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews or other user-generated content. If you submit content to a public area of the Services, that content may be publicly accessible.

We cannot control who may access information that you choose to make publicly available, and we are not responsible for the privacy or security of information you voluntarily disclose publicly.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites that are not controlled by La Buena Vida, you should review their privacy policies and terms. We are not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe a child has provided us with personal information, please contact us so that we may take appropriate action.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on various factors, including whether we need the information to maintain an account, fulfill orders, provide the Services, comply with legal obligations, resolve disputes, prevent fraud, or enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know. You may have the right to request access to personal information we maintain about you.
Right to Delete. You may have the right to request deletion of certain personal information we maintain about you.
Right to Correct. You may have the right to request correction of inaccurate personal information.
Right of Portability. You may have the right to receive a copy of certain personal information we maintain about you.
Restriction of Processing. Where applicable, you may have the right to ask us to restrict certain processing of your personal information.
Withdrawal of Consent. Where we rely on your consent to process personal information, you may withdraw that consent subject to applicable law.
Managing Communication Preferences. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails. If you unsubscribe from promotional communications, we may still send non-promotional communications regarding orders, transactions, accounts, or other services you requested.

SMS and RCS Messaging Privacy

If you provide your mobile phone number and consent to receive SMS or RCS communications from La Buena Vida, we may use your phone number to send marketing and transactional communications. These may include promotional offers, cart reminders, back-in-stock notifications, product announcements, order updates, subscription notifications, and other communications you have agreed to receive.

Consent to receive marketing messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

La Buena Vida does not sell, rent, or share your SMS or RCS opt-in consent or mobile phone number with third parties for their own marketing, promotional, or advertising purposes.

Information related to your messaging consent may be disclosed only to vendors and service providers that assist us in operating and delivering our messaging program. These providers may use the information only as necessary to provide messaging services on our behalf and may not use the information for their own marketing, promotional, or advertising purposes.

You may opt out of receiving marketing SMS or RCS messages at any time by replying STOP to any message. After opting out, you may receive a confirmation message. For assistance, reply HELP or contact us at info@labuenavidaus.com.

Opting out of marketing communications does not prevent La Buena Vida from sending non-marketing communications related to an existing transaction, order, account, or other service you requested, where permitted by applicable law.

Exercising Your Privacy Rights

You may exercise applicable privacy rights by contacting us using the information below. We will not discriminate against you for exercising privacy rights available to you under applicable law.

We may need to collect information from you to verify your identity before processing certain requests. Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

Complaints

If you have a complaint about how we process your personal information, please contact us using the information below. Depending on where you live, you may also have the right to lodge a complaint with an applicable data protection or regulatory authority.

International Users

Your personal information may be transferred, stored, and processed outside the country in which you live, including in the United States. Where required by applicable law, we use recognized safeguards for international transfers of personal information.

Contact

If you have questions about our privacy practices, this Privacy Policy, or would like to exercise a privacy right available to you, please contact us at:

La Buena Vida
Email: info@labuenavidaus.com
6720 North Hualapai Way
145-390
Las Vegas, NV 89149
United States